Cancellations
Cancel anytime before shipping/production for a full refund. Shipped orders can't be canceled.

Returns
Return within 30 days. Items must be unused, with original packaging. Return shipping is your responsibility.

Refunds
After inspection, approved refunds go to your original payment in 5–7 business days.

Missing Refunds
Check with your bank (may take 3–5 days). Still missing? Email marketing@apexinnoshop.com.

We ship worldwide with these timelines:

Processing
3–5 business days to prepare your order

Shipping
• Standard: 10–15 days
• Express: 5–8 days
• Local: 2–4 days (if available)

Tracking is sent within 24 hours of shipping. Remote areas may have slight delays. Urgent? Email marketing@apexinnoshop.com.

Warranty
12-month coverage for defects, valid in purchase country.

Claim Steps
1. Email proof
2. Describe issue
3. We assist or inspect
4. Valid claims = repair/replacement

Excludes
• Misuse
• Mods
• Wear & tear
• No proof

Details: apexinno.com/warranty
Email: marketing@apexinnoshop.com

Need help? We're here for you.

Email
Support: support@apexinnoshop.com
Warranty: marketing@apexinnoshop.com

Hours
Mon–Fri: 9AM–6PM EST
Sat: 10AM–4PM EST

Live Chat
Available on-site during hours

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