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Cancellations
Cancel anytime before shipping/production for a full refund. Shipped orders can't be canceled.
Returns
Return within 30 days. Items must be unused, with original packaging. Return shipping is your responsibility.
Refunds
After inspection, approved refunds go to your original payment in 5–7 business days.
Missing Refunds
Check with your bank (may take 3–5 days). Still missing? Email marketing@apexinnoshop.com.
We ship worldwide with these timelines:
Processing
3–5 business days to prepare your order
Shipping
• Standard: 10–15 days
• Express: 5–8 days
• Local: 2–4 days (if available)
Tracking is sent within 24 hours of shipping. Remote areas may have slight delays. Urgent? Email marketing@apexinnoshop.com.
Warranty
12-month coverage for defects, valid in purchase country.
Claim Steps
1. Email proof
2. Describe issue
3. We assist or inspect
4. Valid claims = repair/replacement
Excludes
• Misuse
• Mods
• Wear & tear
• No proof
Details: apexinno.com/warranty
Email: marketing@apexinnoshop.com
Need help? We're here for you.
Email
Support: support@apexinnoshop.com
Warranty: marketing@apexinnoshop.com
Hours
Mon–Fri: 9AM–6PM EST
Sat: 10AM–4PM EST
Live Chat
Available on-site during hours
Replies within 1 business day
Having issues with your VR headset or controllers? Click the button below for live support.
For hardware returns, please allow 3–5 business days after we receive your package for inspection and refund processing.
About APEXINNO
Founded in 2018, APEXINNO crafts premium accessories for Meta Quest, elevating your virtual reality experience. Driven by innovation and passion, we deliver unmatched comfort and immersion—turning every moment in VR into something unforgettable.
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